Privacy Policy

Linden Plumbers (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://ludwigplumbing.info), call our dispatch telephone number ((858) 363-8298), or submit a request via our contact forms.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Call our 24/7 dispatch phone line ((858) 363-8298).
• Submit an online quote or service request form (including name, telephone number, email address, property address, and service description).
• Communicate with our dispatch team via SMS or email.

2. Call Recording & Analytics

Telephone calls placed to (858) 363-8298 may be recorded or monitored for quality assurance, training, and dispatch accuracy. By placing a telephone call to our service numbers, you consent to such call recording. We also employ industry-standard web analytics tools (such as server logs and cookie identifiers) to measure site traffic and conversion efficacy.

3. How We Use Your Information

We use information collected to:

• Coordinate and dispatch independent licensed plumbing contractors to your residential or commercial property in Wilmette, IL and surrounding communities.
• Provide written cost estimates, schedule appointments, and follow up regarding service satisfaction.
• Comply with municipal reporting and legal obligations.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third-party marketing companies. Your contact details are shared exclusively with the licensed, insured local plumbing contractor dispatched to diagnose or complete the requested repair on your property.

5. SMS & Communications Consent

By providing your telephone number on our forms, you consent to receive telephone calls and text messages (SMS) related to your plumbing inquiry, appointment reminders, and technician arrival alerts. Message and data rates may apply. You may reply STOP at any time to opt out of SMS messages.

6. Security & Data Retention

We maintain technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. We retain inquiry information only as long as necessary to fulfill service fulfillment and regulatory compliance.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at: